Can we revert Syndicate importers.
The wait times are killing progess

What would be your idea to solve it? You would still have to place the order and still have to wait for a GM to accept the order and fulfill the order.

As someone who interacts with the system multiple times a week in some instances, I am just confused by your complaint. I think I understand that the people you play with want things faster, but the perceived delay in the form of waiting on a puppet request to accept the order and then fulfill it represents the time needed to import it. Even with a shortage of GM's (and in my experience I believe multiple levels of staff handle these) the process isn't a grand effort.

"Its all puppet requests now and I guess It used to be use an NPC you could talk to and order stuff"

I am also not familiar with the old system, just the current one. I am confused by this statement of it being all puppet requests and that it used to be an npc you could talk to…is that not the same process?

I am all for improving systems I actually use in the game but I just don't see the progress killing problem here . A shortage of staff sure but that hits everywhere.

I can't say that my experience with it has taken anywhere near that amount of time, but I have experienced human error in terms of dates and product delivery. It's just all about giving staff members some grace though and most of the time people understand what you're trying to say when you explain why dates are not lining up.

As for the idea of automation, I could see the appeal. I think that yeah, having a command to where you just cut out the first step of the puppet request can reduce a lot of redundancy, but it also eliminates an RP aspect that staff are shooting for. This period also gives staff a chance to review and maybe offer you some guidance if you made a mistake in terms of price, the functionality of your order, or maybe there is a policy change that they notice the rarity needs editing. There are also some items that are not listed in an already kind of automated command that you need to ask about. I'm not staff so I am just offering my opinion on it not the "way it works" so take that as you will.